Synology NAS Diskstation Warranty Review

Synology NAS Diskstation Warranty Review

Synology NAS Diskstation Warranty Review

2052 0

Rated Excellent

/ Categories: My Reviews

Synology DiskStation Warranty  Review: My Report

Bottom Line Up Front:  Synology receives a Superior Rating for Exceptional Support and standing behind comprehensive warranty coverage for its products.

For me, It all started innocent enough - a routine hard drive replacement showing increased bad sectors.  I had requested overnight delivery of a replacement drive from Seagate, the Iron Wolf Pro hard drives carry a 5-year warranty.  Seagate shipped me the replacement and I was in the process of doing a drive swap in my 12 bay Synology NAS Diskstation - simple right?

The Synology NAS Diskstation and the Seagate Iron Wolf Pro supports hot-swapping I always prefer to shut down the system and do the hard drive swap wth the NAS off-line.  Only this time when power was applied the NAS started flashing the Blue Power Light and Orange Alert light.  This behavior I had never seen before and after about one minute the 12 bay light indicators all came on - solid orange LEDs, then after another 3 minutes the Synology NAS Diskstation powered itself down.  Like any good IT guy - you try it again maybe it was a fluke but to my best efforts, the NAS continued to behave poorly and would not boot.

Contacting Synology Support: Using the Synology Support Website I logged in with my Synology Account and opened a support ticket.  This particular Synology NAS carried a 3-year warranty with as luck would have it was expired by one month.  However, Synology had extended the warranty of this model and a few others by one additional year - YEAH!!  The support entry form was simple and straight forward - you simply select the issue that best describes your situation and enter a one-sentence summary.

Within two hours of my submission, I received a notice from Synology Support that the ticket was updated - I opened the ticket and found a troubleshooting guide that outlined 5 steps to determine the next steps.  Unfortunately, my Synology NAS Diskstation could not pass the critical step 2 the bare bone power up - my Diskstation had a hardware failure.  I updated the support ticket with the results and within two hours I was informed the unit would be covered under warranty and an RMA would be issued by Synology's RMA team.

The RMA team provided me several options (1) I could ship my unit to their warehouse and a replacement would be sent out or (2) I could have a replacement shipped immediately using several free shipping options. I elected to have the replacement shipped next day air which did have a cost of $78.00 but to get the NAS back up and running it was worth the cost. In order for Synology to send a replacement unit before receiving the bad unit requires a refundable deposit.  Keep in mind I opened the Support Ticket late Wed and by Friday I had a replacement sitting on my doorstep.

By midday Friday My Synology NAS Diskstation was fully up and running as if nothing happened.  This is a testament to a Professional Synology Support Team and a Company that stands behind their product's warranty. My total cost was $78.00 which was an option for next day delivery, otherwise, the entire replacement process would have been completely free had I elected to use the 2nd-day delivery method - but I was in a rush.

Rate this article:


You are replaying to

Your comment was added, but it must be approved first.

Please enter your name
Please enter your email adress Please enter valid email adress
Please enter a comment
Please solve Captcha.
Add Comment

This website uses my Amazon Associated Links to help cover cost of operations.

Photography Reviews, and Information

Nikon Z9

The Nikon Z9  is now available for Pre-Order - and from what I have seen is a huge step forward.

Nikon Z Teleconverter TC-1.4x Review

As a primary wildlife and Bird photographer, I am constantly looking for ways to close distance to the wildlife I am after to photograph. The Nikon teleconverter can make a big difference between success and failure.

Nissin MF18 Ring Flash Review

My main go-to for Macro Photography has been the Nikon awesome RIC1 Macro Flash system.  I decided to step outside the Nikon umbrella and get myself a Ring Flash to go along with my New S 105mm Macro Lens.

Nikon 70-200mm f/2.8E FL ED VR Lens Review

This is not a comparison between various 70-200mm lenses 3rd party lens manufacture.  This review is based on my experience using the Nikkor 70-200 ED FL zoom lens from Nikon. My expectations when I made the purchase was very high given the price point.  So, how has this lens performed?

Nikon Z 6II Review

The New Nikon Z 6II is here and what does it bring to the table?  A lot in the shortest sentence I can type. The Nikon Z 6II is one awesome camera - and did I say it does top-notch video?

Nikon 500mm F/5.6 PF Lens Review

In August 2018 Nikon announced the release of a compact super telephoto - the 500mm f/5.6E PF ED VR  Making this their second Phase Fresnel lens the first being the awesome 300mm PF PF/4. I am excited to see Nikon introduce this new prime lens at a sub 4k.  Let's run through the technical details as it relates to weight, compactness, and sharpness.  All of which are expected to be superior.

Nikon D850 Review

The Nikon D850 camera when release soon became lauded as a game-changing DSLR and now that I have mine let me give you my opinion not that Nikon Mirrorless Z cameras have become widely available.

Nikon Z7 vs Nikon Z7 II Which one to buy?

Nikon Z7 vs Nikon Z7 II: Nikon has made several key improvements to the Nikon Z7 II mirrorless camera by adding a second-generation body that supports dual card slots and a second EXPEED processor.  Now the question is which camera should you buy or should you upgrade you Z7 or DSLR?  Without the techno ramblings, this article is a simplified recommendation.

Nikon 400mm f/2.8E ED FL Review

Nikon AF-S Nikkor 400MM f/2.8E ED FL VR Lens:

2020 update ... The Nikkor 400mm 2.8 ed fl is an exceptional lens known for its flexibility and amazingly sharp images. Lighter and more nimble than it's predecessors but all the while retaining and improving on an already great Nikkor 400 heritage, this lens will bring to the photographic market a continued, appreciated, and highly sought after photographic instrument.  The Nikon AF-S Nikkor 400MM f/2.8E ED FL VR Lens is an excellent lens.

NIKON 400mm f2.8 lens review

Help This Site: Buy a Nikkor 400mm

Nikon 600mm f/4 FL ED Lens Review

Nikon 600mm f4 lens review: Almost 2 years since the last big 600mm lens release,  Nikon announced a stunning update to an already spectacular Super Telephoto lens; the new Nikkor 600mm f/4 FL ED VR lens, and just how could any manufacture make this wonderful lens faster, lighter, and better?  Let's find out.